Privacy Policy

This Privacy Policy explains how Crestway Logistics Group ("Crestway", "we", "us" or "our"), including its flexi3pl division, collects, uses, stores and discloses your personal information when you visit our website or use our transport, warehousing and fulfilment services. We are committed to handling your information responsibly and in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We collect personal information that is reasonably necessary to provide our services and run our business. This may include:

• Contact details — your name, business name, email address, phone number and postal address.
• Consignment and order information — pickup and delivery addresses, product details and records needed to transport, store or fulfil goods.
• Enquiry information — the content of any message, quote request, tracking lookup or support enquiry you send us.
• Technical information — your IP address, browser type, device details and how you interact with our website, collected automatically through cookies and similar technologies.

How we use your information

• respond to your enquiries and provide quotes;
• deliver, manage and improve our transport, warehousing and fulfilment services;
• arrange pickups, freight and deliveries, and provide tracking updates;
• communicate with you about your account, consignments or our services;
• meet our legal, regulatory and contractual obligations.

Cookies and analytics

Our website uses cookies to help it function correctly and to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Disclosure of your information

We do not sell your personal information. We may share it with trusted third parties only where necessary to provide our services — for example, carrier and freight partners who deliver your goods, and the technology providers who host our systems. We may also disclose information where required by law or to protect our legal rights.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including appropriate access controls and secure systems. We retain personal information only for as long as it is needed for the purposes described above or as required by law.

Your rights

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. To make a request, or if you have a privacy concern or complaint, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our services are intended for businesses and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.

Contact us

Crestway Logistics Group
Email: contact@crestway.com.au
Phone: +61 433 615 442
Director: Raj Kiran Nadikuda