Last updated: September 2026
These Terms and Conditions ("Terms") govern the supply of transport, warehousing, distribution, fulfilment and related services by Crestway Logistics Group and its flexi3pl division ("Crestway", "we", "us" or "our") to its clients ("you" or "the Client"). By engaging our services or placing an order, you agree to these Terms.
These Terms apply to all services we provide and take precedence over any other terms unless we agree otherwise in writing. Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded. We may update these Terms from time to time; the updated Terms will apply to orders placed after we give you reasonable notice.
Each order or booking you place in response to a quotation is an offer to acquire services from us. We may accept or decline an order, in whole or in part, at our discretion. An order becomes binding once accepted by us in writing. Any change you request to an accepted order may affect pricing and timeframes.
Unless stated otherwise, all prices are quoted in Australian dollars and are exclusive of GST, fuel levies, insurance and additional delivery charges. A written quotation is valid for 30 days from its date unless withdrawn earlier. We may vary our standard price list on reasonable notice. Invoices are payable by the due date stated on the invoice.
You are responsible for ensuring that goods presented to us are accurately described, lawfully held, properly packaged and safe to transport, store and handle. You must not present goods that are illegal, hazardous, perishable (unless agreed in writing) or prohibited by our carriers. You warrant that you have the right to deal with the goods you present to us.
We will take reasonable care of goods in our custody. Risk in the goods remains with you at all times, and we recommend you maintain appropriate insurance. We are not a common carrier and accept goods for transport, storage and handling only on the basis set out in these Terms.
We will use reasonable efforts to collect and deliver promptly and to select suitable carriers where we arrange freight. Delivery timeframes are estimates only. We are not liable for delays, loss or damage caused by third-party carriers or events outside our reasonable control.
To the maximum extent permitted by law, our liability for any claim relating to the services is limited to re-supplying the services or paying the cost of having them re-supplied. We are not liable for indirect or consequential loss, including loss of profit or business interruption. Nothing in these Terms limits liability that cannot be limited by law.
Either party may end the engagement on reasonable written notice. On termination, you must pay all outstanding charges and arrange collection of any goods we hold. We may withhold goods until outstanding amounts are paid, to the extent permitted by law.
These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.
Crestway Logistics Group
Email: contact@crestway.com.au
Phone: +61 433 615 442